FAQ

Answers for teams that want clarity before they commit.

Keep public support content aligned with the product narrative and easy to scan in the same dark guest shell.

Answer

Postinpro is a publishing and content-production platform that lets you run several social accounts from one panel. It covers three jobs: • Planning and publishing: lay content out on a calendar and let it go live at the time you choose. • Content production: write copy, generate images and short videos in AI Studio, and work from ready-made templates. • Automation: keep the feed moving with RSS schedules, AI Publishing runs, bulk CSV imports and an API.

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Four steps, in this order: 1. Profile: confirm your timezone on the Profile page. A wrong timezone shifts every scheduled post you make. 2. Channels: connect at least one account under Channels > Add channels. 3. Brand voice: fill in AI Studio > AI Settings > Brand Voice Kit so AI output sounds like your brand. 4. First post: create a test post from Publishing > New Post.

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Account types you can connect today: • Facebook — Page • Instagram — Profile • X (Twitter) — Profile • LinkedIn — Profile and Company Page • TikTok — Profile • YouTube — Channel • Telegram — Channel and Group • Google Business Profile Which platforms you can use depends on your plan.

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Your channel allowance depends on your plan. Track used and remaining slots on the Dashboard channel limit card or from the Total counter at the top of the Channels page. If you are at the limit, upgrade from Packages or remove a channel you no longer use. Paused channels still count towards your limit; only deleting frees a slot.

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Yes — build channel clusters on the Groups page, for example "Client A", "Regional branches" or "E-commerce accounts". Selecting a group in the composer ticks every channel inside it at once. Groups also work in Bulk Posts, RSS Schedules and AI Publishing.

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• Immediately — queued and published as soon as you confirm. • Specific Days & Times — choose a date and time. Three repeat behaviours are available: Does not repeat (one-off), Every weekday (Monday to Friday) and Custom weekdays (days you pick). • Save Draft — stores the post without publishing; pick it up later from the Drafts tab.

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Yes — drag the post to a new day or slot on the calendar. For fuller changes, click the post to open the editor and update the caption, media, time or target channel.

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• AI Content — template-driven copy and headlines • AI Image — prompt-based image generation • AI Video — short vertical or landscape video • Repurpose — one source turned into several platform captions • Campaign Wizard — a brief turned into a full campaign plan and draft posts • Trend Finder — timely content openings for your niche • Competitor Watch — competitor positioning and content gaps • Calendar Planner — a brief mapped onto dated content blocks • AI Review — pre-publish quality and risk check • Best Time — posting windows based on your own history • Semantic Search — meaning-based search across your past content

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AI tools stop running. Publishing, the calendar and channel management are not affected. You can either wait for your plan period to renew or buy a top-up pack from Credits > Buy more credits.

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Five sizes are available: 100, 500, 1,000, 3,000 and 8,000 credits. Top-up credits are cumulative and never expire — they are not wiped when your plan period renews. Current prices are shown in the top-up store on the Credits page.

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Yes. The usage log on the Credits page lists every action on its own row: which tool, how many credits, the balance before and after, the model and settings used, and the timestamp. You can filter by action type.

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Fill in AI Studio > AI Settings > Brand Voice Kit: brand name, target audience, preferred CTA style, brand description and voice principles. Tools marked "Brand Kit Aware" — including Campaign Wizard, Trend Finder and Competitor Watch — pick this up automatically. On the same page you can also fix your default language, tone, image style and video format so you are not reselecting the same options each time.