FAQ
Answers for teams that want clarity before they commit.
Keep public support content aligned with the product narrative and easy to scan in the same dark guest shell.
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Video generation runs asynchronously and can take a few minutes depending on length and load. Refresh the page to check the render status card. When it is done the file drops into your Files library automatically — you can carry on with other work meanwhile.
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Make sure you have not changed the template column headers; if you have, download the template again and start over. When saving from Excel, choose "CSV UTF-8 (comma delimited)" — the plain CSV option corrupts non-ASCII characters. Wrap cells in quotes when the text contains commas, and delete empty rows.
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Open a new request from the Support page. Tickets are tracked as open, resolved or closed; replies from the team appear in the same thread and unread responses are flagged.
To speed things up, include a screenshot, the post link, and the date and time the issue occurred.
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No. Accounts connect through each platform official authorization flow (OAuth). Postinpro holds only an access token covering the permissions you approved — your password is never entered into or stored by the system.
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Deleting the channel on the Channels page is enough. For extra certainty, you can also remove access directly from the "connected apps" section of that platform own security settings.
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Prompts you run are stored in Prompt History inside your own workspace, so you can reuse briefs that worked well. These records are private to your account.